Terra Lifestyle Co offers free shipping on order over $35.00

Shipping Policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped from support@theterralifestyle.com

Some SKU's are shipped from a 3rd party fulfillment service and we do not have full control over the speed of shipments. 

Domestic Shipping Rates and Estimates

Calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.   They are based on shipping time, size and weight of package and order qty. 

Local delivery

Not available at this time due to inventory being stored in various fulfillment warehouses around the country. 

 

International Shipping

Not available at this time. 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status with the shipping service that was used. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 6 days of receiving your shipping confirmation email, please contact us at support@theterralifestyle.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. Your order will be shipped USPS. 

Refunds, returns, and exchanges

Summarize your return policy here and link out to your full return policy page if you have one. 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount.  Customer is responsible for shipping.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@theterralifestyle.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@theterralifestyle.com